MTA Management

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Management
Workshops		  
Management Essentials Programs I  
Module Descriptions  
Management Essentials Program Introduction  
Core Skills for Leading Effective Meetings  
Communication Skills
for Managers		  
Negotiating and
Influencing		  
Coaching for Improved Work Performance  
Managing and Evaluating Multiple Priorities  

Communication Skills for Managers

All studies indicate that effective communication is the most important skill as a manager. In this session, participants learn how to put your ideas across in any business situation. Skills such as understanding and using non-verbal communication, expressing yourself clearly and concisely, along with listening techniques, will be explored during this one day session.

Learning Objectives

By the end of these module participants will be able to:

  1. Understand how personality affects communication
  2. Understand the importance of non-verbal communication
  3. How to overcome resistance
  4. Understand the Benefits of effective communication Instructional Methods

 One-Day Agenda

AM:

  1. Introduction
  2. Benefits of Effective Communication
  3. Personality and Communication
  4. Non Verbal Communication

PM:

  1. Feedback
  2. Overcoming Resistance
  3. The Art of Effective Criticism
  4. Target your audience