Managing Conflict and Resistance
Working with “difficult” employees can be a manager’s biggest headache. People oftentimes come across as difficult because they handle conflict differently than we do. In fact, others’ approaches to conflict can often seem counterproductive, confusing, or even bizarre.
This course provides managers with a simple, direct way to understand the different fears that drive much of the conflict and desistance they see. Through DiSC, managers learn their style of handling conflict and understand how threat style might differ from their employees’ methods. They also take time to recognize how quickly employees fears can disengage them for a team or project. Participants learn how and why different people become threatened and discover skills for relating more effectively with people of all styles.
- Understand the impact that their conflict style has on other people
- Recognize how their employees handle conflict differently than they do
- Use DiSC to recognize the fears and goals of their employees
- Identify and reduce the opposition and resistance of their employees
- Explore ways to improve their communication with each style
Length of Workshop
1 Day
Audience
This workshop is designed for supervisors and managers
Materials
Participants receive a workshop manual and a copy of…
Course Outline
Introductions
Administration of DiSC Classic paper (may be completed on-line before class)
Discovering the Four Styles of Behavior
Your behavior when you’re in conflict with others
Addressing goals and fears to gain commitment
Adapting your communication to different styles
Summary and close